Why Does it Matter?

AI is no longer just a futuristic concept, it is a practical tool that can help human service professionals save time, reduce routine tasks, and improve the quality of their work. By learning how to use AI thoughtfully, you can manage information more efficiently, streamline workflows, and even improve accessibility for the people you serve. This course will help you build confidence with AI so that you use it not just quickly, but also effectively and responsibly.

What You’ll Learn

By the end of this course, you will be able to:

• Explain what AI is and how it works at a basic level in the context of human service work.
• Identify ethical considerations when using AI to support productivity and professional practice.
• Use AI to streamline everyday tasks such as drafting documents, managing data, or creating accessible materials.
• Understand different types of AI models, from foundation to task-specific and their implications
• Create effective AI prompts tailored to your professional role, purpose, and audience
• Reflect on opportunities and limitations of AI, recognizing when human expertise is needed.
• Explore ways to integrate AI into workflows that improve efficiency without sacrificing quality or client-centered care.
• Reflect on how AI can enhance communication, creativity, access, and service delivery in your field

Intended Audience

• Students
• Educators
• Community Leaders
• Policy Makers
• Technologists
• General Public